Tours & Packages Booking Terms & Conditions
BOOKING A TOUR
What is the first thing to do?
Ask for a Tour Availability Confirmation, including in your message the following information:
– First Name / Last Name
– Mobile Phone Number
– Your requested Tour Date (not on Sundays)
– Number of Persons for your Tour
Easy to send a request
- E-mail to us: [email protected]
- Use our Facebook page messenger: facebook.com/actiontoursrentals
- Fill the request form in our website: actiontoursrentals.com
Availability Status, Booking Confirmation:
After your request, we try our best to reply within 24 hours to your e-mail
If you receive an open availability status, you have the green light for book on the requested date. Then you’re welcome to proceed in to the payment. You are strongly suggested to complete your payment at least 96 hours (4 days) or more days prior to the tour day. After your payment, you will receive at your personal e-mail, a booking confirmation message
- No penalty & upon availability basis: We accept payments untill 48 hours prior to the time of the requested tour. This term is valid only if your tour is taking place Wednesday, Thursday, Friday
- In case you fail to complete the payment 48 hours prior the tour, you have one more chance to book your place. If we confirm you a last minute open availability status, you can make the payment on site, 5 minutes before we start the tour, using a credit card or and cash & that means you accept to pay last minute penalty, 15% to the tour price
Payment via electronic bank transfer, deposit 100% at KASSIMATIS CYCLING bank account
BANK NAME: EUROBANK EFG. BANK ACCOUNT: 0026 0109 17 02000 15680
ΙΒΑΝ: GR77 0260 1090 0001 7020 0015 680. BIC: ERBKGRAA
OWNER NAME: N.G. KASSIMATIS SOLE SHAREHOLDER LTD. (NIKOLAOS KASSIMATIS)
Cancel up to 96 hours/4 days in advance to the tour start time, for a full refund
If the tour is canceled less than 96 hours before the time it begins, we don’t offer any refund
Bad Weather Refund
Our tours take place in normal weather, not in rain or extreme hot
In case of bad weather, all participants will take 80% refund
Refunds take place max 4 weeks after the cancellation date and 3% commission is kept for credit card refunds if you cancel the tour
If the tour is cancelled by us, no commission is kept and you are entitled to a full refund
BOOKING A PACKAGE INCLUDING ACCOMMODATION
TERMS & CONDITIONS
Request a Quote for the availability status related to your stay date before.
After that step, we expect from you a list of all requested services, then we will confirm you the final offer & the payment procedure.
You are strongly suggested to have your own travel insurance, but we can provide on extra charge a comprehensive Insurance for medical assistant, hospitalization.
In case our package refers to a minimum nights’ stay limit, you may ask for an offer for less or more nights’ stay, upon hotel availability.
In case our package rates refers to a full board accommodation (all 3 meals per day), you may ask for an offer for half board or bed & breakfast accommodation, and get a discount.
All bookings are made with G. KASSIMATIS SOLE SHAREHOLDER LTD, trading as Action Tours & Rentals by Kassimatis Cycling (us/we). Some of the Hotels may require a minimum participation group policy. By booking a Package including accommodation and other land services with us, you are deemed to have agreed to these Booking Terms (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.
In order for us to confirm your travel arrangements you must provide all requested details with the balance of the booking price. Necessary details for each person, include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. Your booking cannot be confirmed without provision of these details.
- We will honor a reservation upon a 30% deposit received, with e-mailed bank confirmation.
The second deposit up to 2 months prior to arrival date, upon a 30% deposit received, with e-mailed bank confirmation. Balance payable up to 32 days prior to arrival date.
- Bookings made less than 32 days prior to arrival date, must be paid in full.
Payment can be made using Action Tours & Rentals corporate banking account via Electronic bank transfer deposit. All prices and payments are in EURO currency.
Entries will be confirmed in written by Action Tours & Rentals. In case of a group booking, you should notice one contact person, the one who get in touch with us and manages the payment.
All prices may change during 2017 upon hotels’ or travel providers’ new policies or new taxes.
All bank or other transfer money companies charges must be made to you; otherwise there will a shortfall in your payment we receive.
Should the deposit / balance payment not be received within the time frame specified, Action Tours & Rentals has the right to cancel your bookings and to charge the applicable Cancelation Charges, set out below.
Cancellation by You
If you cancel some or all portions of your booking, cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation.
If you cancel a booking / reservation:
- Up to 56 days (8 weeks) prior to arrival date, 90% refundable, excluding the non-refundable payments made to book the accommodation rooms and other travel services.
- 55 – 32 days prior to arrival date, deposit of 50% refundable, and excluding the non-refundable payments made to book the accommodation rooms and other travel services.
- 100% non-refundable, 31 days or less prior to arrival date
Please note that for certain travel arrangements the cancellation charge may be higher than those shown. You will be advised of different cancellation charges at time of booking.
If you fail to join, or join it after departure, or leave it prior to its completion, no refund will be made.
The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
Cancellation by Us
We may cancel a booking / reservation at any time prior to arrival date if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your booking / reservation up to 32 days prior to arrival date, you have the following options:
– You can transfer amounts paid to an alternate date (upon hotel availability)
– you can ask to transfer your stay at a different hotel (upon availability)
– or alternatively receive a refund, excluding the non-refundable payments made to book the accommodation rooms and other travel services.
In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, and travel insurance excess or non-refundable flights.
Passport and visas
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
The laws of Greece govern these Booking Terms & Conditions to the fullest extent allowable. Any disputes in connection with a trip must be initiated in the courts of Piraeus, Athens, Greece.
Acceptance of risk
You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel. You are strongly suggested to have your own travel insurance.